POLICIES & PROCEDURES
Minimum Order
Minimum order is $50.00 or a $10.00 handling fee will be added automatically to the invoice without further notice.
Drop Shipment fee is an additional $10.00.
Prices
Wholesale Distributor (WD) pricing is available to all “case quantity” orders and a Minimum order amount of $500.00 may be required. Any orders that do not meet requirement for WD pricing will be subject to additional charges.
ALL PRICES AND INVENTORY ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE.
Payment Terms
All new accounts are shipped COD, cashiers’ check only, until credit is established. Telephone verification of credit references may be accepted for company check approval. Written credit information must be submitted and approved by our credit department before orders can be shipped on a NET 30 basis. Open accounts are due 30 days from date of invoice. A late charge of 1 ½% per month will apply to all past due amounts. Past due accounts will be placed on COD at the discretion of WEST, Inc. credit department. A $35.00 fee will apply to all returned checks.
American Express, Visa and Master Card are accepted.
Warranty
All West, Inc. products sold are warranted to be free from defects in workmanship or material for a period of six months (180 days) from date of purchase. All LED lights and STACKS are warranted for a period of one year (365 days) from date of purchase. Any defective merchandise returned according to West, Inc’ return policy will be exchanged. Warranty is null and void on merchandise that has been negligently damaged, misused, modified or improperly installed. West, Inc. accepts no responsibility for incidental or consequential damages. Cut wire on lighting voids warranty. No other warranty is made. ALL PRICES, TERMS, CONDITIONS & PRODUCTS ARE SUBJECT TO CHANGE WITHOUT FURTHER NOTICE.
Lighting Notice
All lights other than Legal Clearance / Marker Lights are for decorative use only. Blue, Green, and Purple Lights are NOT to be used as Legal Clearance / Marker Lights. WEST, Inc. and/or its’ distributors are not responsible for any use or applications on colored lights.
Returns
All returns are subject to approval and will not be accepted without an authorization number from WEST, Inc. All items must be returned in original packaging. Return freight must be prepaid. Returns are inspected prior to approval and are subject to 20% restocking fee. All returns must be made within 30 days. Sorry, no exceptions. No Returns for “Special Order” Items.
Special Orders
All special order items must be prepaid and no returns are accepted. Completed (Signed) special order form must accompany prepayment. Special order items are noted with an asterisk *.
Back Orders
All back orders are kept on file and will be shipped as soon as the merchandise is available. Upon request we may notify you when merchandise is ready to ship.
Freight
WEST, Inc. will pay freight charges on WD orders over $1,000.00 provided customer remits payment timely and according to established credit terms (does not include stacks, bumpers, mud flaps or other noted items). Freight charges will be applied to all delinquent accounts. WEST, Inc. reserves the right to choose the most economical carrier. Customer is responsible for excess fees for any orders requested as “Special Delivery, Drop Shipments, Over Night, Second Day, etc.” Discounts do not apply to “Special Delivery” orders.
Freight Damage
Orders lost or damaged in transit must be reported in writing immediately to the Carrier & WEST, Inc. to assist in the handling of your claim. Freight credit will be applied to your account when/if the Carrier reimburses WEST, Inc. We do not accept any liability for the carrier’s responsibility. Shortages must be reported in writing upon receipt. Any damage to the exterior of any box upon delivery must be noted to the carrier “accepted subject to inspection” on the delivery receipt to assist in a claim. Any damaged boxes must be retained for carrier’s inspection.
